Refund policy

Here at Lumini, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If, for any reason, you're not satisfied with your Lumini product, we're here to help.

Returns

1. You have 30 days from the date of receipt of your order to initiate a return.

2. The product must be in its original, unused condition and in its original packaging.

3. To initiate a return, please contact us at info@lumini.fun with your order number and the reason for the return. We will provide you with detailed instructions on the returns procedure.

Refunds

1. Once we have received the returned product and verified that it is in good condition, we will refund the full amount of your purchase, excluding the initial shipping costs. The refund will be made within 10 working days of receipt of the returned product.

Exchanges

1. If you wish to exchange a product, please contact us at info@lumini.fun with your order number and the reason for the exchange. We will guide you through the exchange process*.

Damaged or defective products

1. If you receive a damaged or defective product, please contact us immediately at info@lumini.fun. We will arrange a replacement or a full refund, whichever you prefer.

Return shipping costs

Return costs are at the customer's expense, except in the case of defective or damaged products.

Please note that this return and refund policy is subject to change. For the latest updates, please visit our website.

Should you have any further questions or concerns, please do not hesitate to contact us at info@lumini.fun.